Internal Lab Customer Satisfaction Survey (Doctors, Nurses, etc.)

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Purpose: To provide a standardized internal customer satisfaction survey (Doctors, Nurses, etc.) focused on continuous improvement of laboratory services. 

Please respond as a provider about the services received and not as a patient. 

SURVEY INSTRUCTIONS: Select one response for each question below.  Select (0) if the question is not applicable to you. Select Neutral (3) if the question is applicable to you but you do not feel satisfied or dissatisfied.

There are 15 questions in this survey.
Internal Lab Customer Satisfaction Survey (Doctors, Nurses, etc.)
1
Please select the Uniformed Service you received your lab services below: 
2
Please select the AIR FORCE facility you received your lab services below: 
3
Please select the ARMY facility you received your lab services below:
4
Please select the NAVY facility you received your lab services below: 
5
How satisfied are you with the professionalism of the laboratory staff?
6
How satisfied are you with the courteousness of the laboratory staff?
7
Do you get your test results in a timely manner?
8
How satisfied are you with the accuracy and reliability of test results?  If you select “Very Dissatisfied” or “Dissatisfied”, please elaborate in #13 below (Feedback).
9
How satisfied are you with the available laboratory test menu?
10
How satisfied are you with the services provided by the Blood Bank/Transfusion Service of the laboratory?
11
How satisfied are you with the services provided by Anatomic Pathology/Pathology Consultation of the laboratory?
12
Overall, how satisfied are you with laboratory services?
13

In order to improve our laboratory services for you, please provide any additional feedback or comments that you may have.

Please provide any additional feedback here:

14
Would you like the laboratory leadership to contact about any issues or concerns you may have?
15
Please enter the best contact number where you can be reached: